Shipping and returns
Delivery
Every seller ships their own parcels, so an order with items from two stores arrives in two deliveries, each with its own tracking number. The delivery estimate and charge are shown at checkout based on your pincode’s state. Many orders ship free above the free-delivery threshold shown in your bag.
Tracking
Open the order from your account to see where each parcel is. We email you when a seller ships and again when it is delivered.
Cancelling an order
You can cancel from the order page until the seller ships it. Payments are refunded to the original payment method. If you chose cash on delivery there is nothing to refund.
Returns
You can request a return within 7 days of delivery, from the order page. Choose the item, give a reason and add photos if the item is damaged or wrong. The seller approves the return, you send the item back, and the refund is issued once they receive it.
If the seller rejects your return
Use “Escalate to Dreem9” on the return. Our team reviews both sides and makes the final decision, usually within a few working days.
Refunds
Online payments are refunded to the original method, typically in 5 to 7 working days after we issue it. Cash on delivery refunds are made to the bank account or UPI ID you give our support team. Loyalty points and gift card balance used on the order are returned to your account.